+49-211-497700 info@hotel-stern.de
OUR

GUEST FOLDER

Blanket / pillow

We will be happy to provide you an additional blanket or pillow brought to your room. You are welcome to ask our reception staff or cleaning staff about this.

Bed linen change

If you wish, we can change your bed linen daily for a fee. Please register at the reception.

Please do not disturb

If you do not want to be disturbed or do not wish to have your room cleaned, please hang the “red card” on your room door.

Check-out

The hotel room is at your disposal until 11.00 a.m. on the day of departure. Please understand that we have to insist on this time during trade fairs and events, as the next guests arrive very early.

Television set

You can receive cable programs and radio stations with our television sets. Please use the remote control and make sure that the set is switched on.

Fire

Please refer to the information sheet on your room door for all important information

Hairdryer

Is available in all rooms.

Breakfast

See information about breakfast

For more information click here>

Lost things

If you find any items, please hand them in at reception. If you are looking for a forgotten or lost item, please contact our reception.

Luggage storage

We will be happy to store your luggage for you in our luggage room or at our reception.

Luggage service

We will of course assist you with luggage transport.

Pets

Dogs, in principle YES, and they must be ‘hotel-friendly’ and clean, i.e. they should not bark. The animals must not be left unattended for longer periods; i.e. alone in the room for longer than four/five hours is a “no-go”. Dogs are not allowed in our breakfast room. We charge € 10.00 per dog/night. The guest is liable without limitation for all soiling and damage, as well as downtime costs during the period of repair.

Homepage

Visit us at: www.hotel-stern.de

Children

Children are very welcome here: They stay up to 5 years (1 child per double room) free of charge in their parents’ bed. The surcharge for an extra bed is € 20.00.

Credit cards

We accept Euro/Mastercard, American Express, Visa, Maestro and EC-Cash.

Emergency exits/escape routes

Please refer to the information sheet on your room door and in the hallway for all important information.

Problem

We would like to know if you are dissatisfied with something in our hotel. Our reception staff are ready to listen to all your concerns.

For more information click here>

Smoking

We are a non-smoking hotel: smoking in the rooms is prohibited. Smokers are welcome to smoke in our garden. Seating and ashtrays are available.

Reception

Our reception is open from 7-22 hrs. The opening hours of the reception may change at short notice due to Corona. Check-in will then be contactless via the key safe. However, you can reach us 24h by phone on +49 211 49 77 00.

Power voltage

220V alternating current. Electricity and telephone adapters are available at the reception.

Surroundings

Information about the city, the surrounding area, leisure activities, bus and train connections and much more can be obtained from our reception staff or online at duesseldorf-tourismus.de.

Environmental protection

is very important for us. Refillable soap dispensers, variable towel changes, heat regulators on the radiators, low-packaging breakfast buffet, waste separation and much more have become a matter of course for us. If you wish, you too can make your contribution: switch off the lights and TV when you leave your room. Turn off the taps properly. Take part in the variable towel change. Use the basket in the room for waste. Put empty bottles next to the basket. Please remember: We only borrowed the earth from our children!

Wi-Fi

available and free of charge throughout the hotel. Access data can be found on the glass door on each floor.